Shipping, Returns & Refunds

Browser games and tools are accessed online or in the app. Paid subscriptions, credits, and digital entitlements are made available to the purchasing account after payment is confirmed. Products supplied as redemption codes must be redeemed as described at purchase. Online services require an internet connection.

These digital products require no physical shipping, have no shipping charge, and do not include parcel tracking. If payment is pending, check your order status. If you have been charged but have not received access, contact support so we can investigate; avoid purchasing again.

For recurring subscriptions, cancel before the next renewal through the subscription or billing controls of the channel where you purchased. Web purchases can be managed through your account billing controls. Manage Apple App Store or Google Play subscriptions in the respective store. Contact support if you cannot find the cancellation option.

Cancelling renewal and requesting a refund are separate actions. Your account or purchase channel shows any remaining access after cancellation. Uninstalling an app or deleting an account does not replace cancelling a subscription.

Digital products do not require a physical return. Contact us for investigation, restoration of access, or a refund if you were charged twice or incorrectly, a paid purchase was not delivered, or a paid service does not work as described at purchase.

Digital content already delivered and used, consumed credits, and services already provided are not ordinarily refundable for a change of mind. Requests are assessed using payment, delivery, and usage records and applicable consumer protections. This policy does not limit refund rights expressly offered at purchase or required by applicable law.

Email the support address below with your account email, purchase date, order reference or receipt, purchase channel, and the reason for your request. Do not send passwords or full payment-card details. We will email you the outcome of our review and any next steps.

Approved refunds are returned through the original payment channel. The time for funds to appear depends on the payment provider and bank; we will provide status information when handling your request. For purchases through the Apple App Store, Google Play, or another third-party merchant, request a refund through the purchase channel on your receipt; its process and policies also apply.

This policy does not offer physical-product shipping or returns. If you follow a link to Paean One or another seller to purchase hardware or other physical goods, review that product and checkout page for shipping destinations, charges, delivery estimates, and return terms before paying. Contact the seller shown on your receipt and do not send a physical return without its instructions.